Refund Policy

1. Scope

This policy applies to one-time professional-services fees, recurring managed-services fees, and project deliverables governed by a signed Statement of Work (SOW) or MSA with Algoritham.

Pass-through charges from third-party vendors (e.g. cloud-platform usage, telecom carrier circuits, hardware purchases, software licences) are governed by the terms of the underlying third-party agreement and are generally non-refundable.

2. Free assessments

Free IT assessments and discovery sessions are offered at no charge and carry no obligation. There is nothing to refund and no commitment is created.

3. Recurring managed-services fees

Recurring managed-services fees are billed in advance per the schedule in your MSA. Termination rights and refund eligibility for unused portions of a billing cycle are governed by the termination clause of your MSA.

If services were not delivered for reasons attributable to Algoritham — for instance, an unresolved service-credit event under the SLA — applicable credits or refunds will be calculated per the SLA framework in the MSA and applied to the next invoice or, on request, refunded to the original payment method.

4. Project / one-time engagements

Project fees are typically billed in milestones defined in the SOW. Once a milestone has been accepted in writing, fees for that milestone are non-refundable.

If you cancel a project before any milestone has been accepted, we will retain reasonable fees for work performed and out-of-pocket costs incurred up to the cancellation date and refund the balance within 30 days.

5. Third-party costs

Hardware, software licences, cloud commitments, and telecom contracts purchased on your behalf are billed at cost and follow the original vendor's refund and return policies. We will support reasonable refund / return requests but cannot guarantee outcomes that depend on a third party.

6. Disputes

If you believe a charge is incorrect, please write to our finance team within 30 days of the invoice date. We will review and respond within 15 working days.

Disputed amounts not raised within 30 days of the invoice date are deemed accepted.

7. Method and timing of refunds

Approved refunds are issued to the original payment method or by NEFT/RTGS to a bank account you designate, at our discretion. Refunds are typically processed within 14 working days of approval.

Any applicable taxes (GST, TDS) are adjusted in accordance with Indian tax law and the relevant invoice.

8. Contact

For refund requests or billing questions, write to info@algoritham.in or to Algoritham Infrastructure Pvt. Ltd., 1102, 11th Floor, Chandak Chamber, Western Express Highway, Andheri East, Mumbai 400069.